GENERAL TERMS & CONDITIONS INCLUDING CANCELLATION/POSTPONEMENT POLICY
All initial consultation appointments or consultations regarding a new treatment will require a prepaid fee of $150, redeemable against retail products on the day or against a treatment service within the first month of your consultation. This is likely to include a VISIA complexion analysis, which allows a quantitative analysis of your skin problems. If the client fails to attend a booked appointment and doesn’t give the required notice (as below) the deposit will be forfeited.
All Cosmetic injectable appointments will require a prepaid fee of $250, redeemable against a cosmetic treatment on the day.
Understanding your skin health and anti-ageing concerns is an essential key to providing you with the best solutions and program tailored to you.
Our extensive range of medical grade cosmeceutical skin care products for use at home, and our medical grade treatments are carefully selected to ensure that we deliver only the best treatments to you. Beautiful skin doesn’t just happen, it takes the right advice and your commitment. Many medical grade lasers require adequate skin preparation prior to having the treatments to achieve the best result and minimise potential complications following the treatments.
All laser treatments costing more than $300 require a 30% deposit on booking.
If the client doesn’t attend the booking and doesn’t give 72 hours’ notice the deposit will be forfeited. If the treatment has been prepaid as a part of a discount package no extra deposit is required, however failure to attend and give the required notice (as listed above) will result in a significant penalty – for most treatments the penalty is loss of that day’s treatment.
All prepaid packages and specials are non-transferable or refundable and have an expiry date. Please read the information about the individual deal regarding expiry dates, as these cannot be extended.
Purchases of skincare products accrue Loyalty Reward Points which can be used to get a discount on products in-clinic. They CANNOT be used in conjunction with cosmetic Injectables, specials, discounts, skin treatments and treatment packages/series.
Thank you for your cooperation with this policy.
Download the policy here (second page of registration form).